Refund Policy

Clear refund rules for digital downloads and paid plans.

WorkbookWise offers free access, a one-time Templates Pack, and Pro/Business paid plans. Checkout uses Razorpay where enabled, and the final GST-inclusive price is shown before payment.

Last updated: September 2026

Razorpay checkout

Paid checkout and subscription payments are processed through Razorpay where enabled.

Digital product

The 1000 Templates Pack is a one-time digital XLSX/ZIP download, not a subscription.

Official support

support@workbookwise.in

Paid access

Free usage, one-time downloads, and subscriptions are handled differently.

Free tools and trial access do not require a card. A payment or subscription is created only after a successful checkout and server-side verification.

Checkout pages should show the final price, included GST where applicable, product access, and relevant refund terms before payment confirmation.

1000 Templates Pack

Refunds for one-time digital template downloads

What the pack includes

A one-time digital download of ready-made XLSX templates and category ZIP files. It does not include custom AI workbook generation, live workbook apps, Formula/Scripts credits, Printable Docs credits, or Pro features.

After successful delivery

Because digital files can be copied after download, refunds are reviewed case by case after checking payment records, download delivery, file health, and support history.

Eligible cases

When a refund can be considered

Duplicate payment for the same order.
Payment succeeded but the purchased digital files were not made available after support verification.
Downloaded file is corrupt or inaccessible and WorkbookWise cannot provide a working replacement.
Wrong amount charged compared with the final checkout price shown at payment.

Usually not eligible

When refunds are normally not available

Change of mind after a working digital download has been delivered.
Accidental purchase where the pack or files were already downloaded and are usable.
Requests caused by unsupported software, manual edits, or use outside the stated product scope.
Free-plan usage, trial access, or unpaid account activity because no payment has been collected.

Pro and Business

Subscription cancellation rules

Pro and Business are paid access plans. A subscription becomes active only after verified payment or an active entitlement is recorded for your account.

Cancellation and billing-period questions can be handled from supported account controls or by emailing support. Any refund request will be checked against payment status, usage, plan terms, and the issue reported.

Plan limits and included features are product entitlements, not separate refundable line items unless explicitly shown at checkout.

If a payment fails, is pending, or cannot be verified by the server, paid access should not be activated. Send the Razorpay payment reference to support if money was debited but access was not granted.

How to request

Send refund questions to the official support email.

Email support@workbookwise.in with your account email, payment reference, plan or product purchased, order date, and a short description of the issue.

Open contact page

Related policies

Also review the Terms of Service and Privacy Policy for product use, data handling, and support rules.